Tech has long promised to make city living safer, less congested, and more healthy. Now, with the rollout of superfast 5G and the explosion of Internet of Things sensors, those promises are becoming realities for many of our planet's 3.5 billion urban dwellers. Many essential services that once required a trip to city hall can now be done online. Vast networks of sensors help cities measure air and water pollution, reduce energy consumption, and alleviate traffic jams. Smart lighting systems are making streets safer while saving on energy costs. AI-enabled security cameras are helping police catch criminals in the act.

Shutdowns caused by COVID-19 speeded up the adoption of digital technologies in the region and elsewhere. Some areas digitize faster than others.